Privacy Policy

Website Owner Information

ROGUAN ENGINEERING SLU, with Tax ID No. (CIF/NIF) B67791970, registered address at C/ ARBOCET 18, MONTBRIÓ DEL CAMP (TARRAGONA), 43340, and email address: privacy@roguan.com

Data Protection Officer

The website owner is responsible for any personal data collected through browsing and use of this website, in accordance with the requirements set out in REGULATION (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data, as well as Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE).

By using this website, it is understood that you have read and acknowledged the information provided regarding the processing of your personal data.

Data Protection Policy

The controller applies the principle of active responsibility in the handling of personal data, maintaining ongoing updates and a commitment to continuous improvement of the data protection system, in line with the applicable legal requirements, and ensuring in all cases:

Respect for the freedoms and fundamental rights of individuals.
That data is processed lawfully, fairly and transparently.
That the data processed is accurate, relevant, appropriate and limited to what is necessary in relation to the purposes for which it is collected.
That the purposes for which the data is collected are explicit and legitimate, and that the data is not processed in a way that is incompatible with those purposes.

The purpose of this document is to inform users about how we handle their personal data, how it is collected, what it is used for, the rights they have, and all other legally required information as set out in current legislation.

Data Collected, Purpose, and Lawfulness

The personal data processed is that provided by users through the forms available on this website and constitutes the minimum required in order to:

Send you information about our products/services
Respond to enquiries
Process orders, issue corresponding invoices, provide updates on order status, respond to claims, and handle any other matters arising from the provision of services offered through this website.

These purposes are based on the legal principles of data processing established by current legislation: for the performance of a contract or provision of a service to users, for compliance with legal obligations, for legitimate interest, and on the consent of users.

Website Forms

The personal data collected through the website contact form is used to respond to any enquiries submitted by the user.

The personal data collected via the order form is used to process the necessary information for the proper handling of your orders.

Data processing is legitimised by the consent you give us when you expressly accept the terms of processing outlined in this privacy policy.

Data Recipients

The personal data obtained through the website forms is recorded and stored on electronic systems controlled and monitored by the data controller.

Your personal data will not be shared with third parties, except in cases where such communication is legally required or where it is necessary for the proper provision of the service or fulfilment of the contract, such as sharing your data with third parties in order to process payment (payment gateways), or to manage product deliveries (courier services), in which case such sharing is covered by service requirements. If payment is made through third-party payment gateways, we recommend users consult their respective privacy policies to understand how personal information is handled. For example:

Redsys Servicios de Procesamiento, S.L. (“Redsys”), headquartered in Madrid, Calle Francisco Sancha, no. 12, with Tax ID no. (CIF) B-85955367, fully complies with current legislation on personal data protection and confidentiality obligations inherent to its business. Redsys has adopted the necessary technical measures to maintain the required level of security. You can view their privacy policy here.

PayPal (Europe) S.à.r.l. et Cie, S.C.A. (R.C.S. (Luxembourg B 118 349), whose privacy policy outlines the appropriate security measures in place to ensure the proper handling of users’ personal data. You can view their privacy policy here.

For cases where the disclosure of data to third parties is not covered by the legal bases set out in the previous section, such disclosure will only take place if the user has provided their express consent.

Strict selection criteria are applied for data processors, and a contractual commitment is in place with each one to comply with and enforce the data protection obligations in force.

In the event of international data transfers, ROGUAN ENGINEERING SLU will ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that the necessary contractual, technical, and organisational safeguards are applied, such as the standard contractual clauses approved by the European Commission.

You may request further information regarding how our organisation processes personal data by writing to: privacy@roguan.com, or by accessing the following link:

Technical and Organisational Data Protection Measures

Our systems are equipped with the technical and organisational measures required to ensure the confidentiality and secure retention of personal data collected via the website.Personal data collected through the site is processed using an HTML protocol with an invalid SSL certificate.Staff involved in data processing operations—such as accessing, editing, or deleting data—are trained, qualified, and committed to this data protection policy.

Data Retention

Personal data obtained via the contact form will be retained for as long as necessary to respond to the enquiry/request submitted.Personal data collected through the order form will be retained for as long as there is a contractual and/or commercial relationship with you, or until you exercise your right to erasure, cancellation, and/or restriction of the processing of your data.Once the contractual relationship has ended, we will keep the information duly locked and without use, for as long as it may be necessary for the exercise or defence of claims, or where any type of judicial, legal, or contractual liability might arise from the processing and necessitate its recovery.If you have expressly agreed to receive marketing communications, your contact details will be retained until you notify us of your decision to unsubscribe from such communications.

Information Regarding Automated Decision-Making (Including Profiling)

We do not usually engage in automated decision-making, but when we do, it will be clearly indicated that such a decision is being made. However, ROGUAN ENGINEERING SLU, Tax ID No. (CIF/NIF) B67791970, includes various sections on its website aimed at service customisation to display personalised advertising upon entering the website and to send tailored communications.ROGUAN ENGINEERING SLU, Tax ID No. (CIF/NIF) B67791970, acknowledges the possibility of creating user profiles to improve its product offering, personalise marketing communications, or provide more tailored customer service.

Objection to Data Processing for Advertising Purposes

If you have given your consent for your data to be used for advertising purposes and no longer wish to receive promotional content, you may withdraw your consent at any time by sending an email to the Data Controller at: privacy@roguan.com.

Changes to the Privacy Policy

We may update the information contained in this Privacy and Cookies Policy whenever we consider it appropriate. If we do so, we will inform you via various means through the Platform (for example, via a banner, a pop-up, or a push notification), or we may even notify you at your email address when the change in question is significant in relation to your privacy, so that you can review the changes, assess them, and, where applicable, object or unsubscribe from any service or feature. In any event, we recommend that you review this Privacy and Cookies Policy from time to time in case of minor changes or the introduction of any interactive improvements.

Exercise of Data Protection Rights

In accordance with the rights granted by current data protection legislation, users may exercise their rights of access, rectification, restriction of processing, erasure, portability, and objection to the processing of their personal data by sending a request to the postal address provided or by email to: privacy@roguan.com. To exercise your rights, you must identify yourself by presenting your ID (DNI). For any complaint, you may contact the same email address provided above. You may also contact the Spanish Data Protection Agency (Agencia Española de Protección de Datos).